Your Portrait Experience
I get it, hiring a photographer and investing in custom artwork of your family is a big decision! Here's some of my most frequently asked questions to help; and please let me know what additional questions you have either via email, or by scheduling a complimentary personal phone consultation here.
How long will my session take?
Clients should expect 60-90 minutes for a newborn session and 45-60 minutes for a family session. We will play games with toddlers, offer feeding time to newborns, and generally follow the children's needs; so not all of this time is necessarily spent taking photos. Don't worry, it flies by & we have lots of fun together!
Why do I purchase my images after my session?
We've created a streamlined 3 step process for parents to be able to choose and purchase only what they love after their session, and get prints in their hands right from their gallery. Choosing and purchasing images after your final gallery has been edited takes the stress out of worrying if you'll like your images, if baby will cooperate, etc. Also, rather than requiring all families purchase our largest collection for every session, I let each family make their own purchasing decisions after each session with me. Collection I is most popular for newborn and yearly family sessions. Collection II is most popular for milestone and biannual family sessions.
What time will my session be?
Outdoor sessions take place either at sunrise, or one hour prior to sunset. Indoor sessions at your home or the hospital take place at approximately 10:00 a.m. An exact time will be sent once you choose your date, as it is dependent on the time of year and location.
When will I get to see my photos?
Your proofing gallery will land in your inbox 2-3 weeks after your session date. Any fine art products you order, including albums, are all made to order and will be shipped to you 6-8 weeks after you place your order. Lustre prints ordered from your gallery generally ship within 5-7 days.
Do you travel?
Yes, there is a travel fee of $100/hour for sessions over 60 miles from Melbourne. This covers my drive time and mileage to and from your home or Central Florida hospital.
What should we wear?
Wardrobe, like location, has a huge impact on the final aesthetic of your portraits. I offer personal wardrobe consultations to all booked clients, and I have a Pinterest board as well as a style guide for general inspiration. Light, neutral colors like creams, grey, and muted tones will always be timeless in your family portraits. I recommend choosing at least one pattern like an understated floral or gingham, and then completing the rest of your items with textured solids. Texture from natural fibers like cotton muslin, linen, or lace can add so much dimension to your images. Wardrobe is one of my favorite topics so always feel free to send any questions my way!
Where will my session take place?
All Keepsake sessions are personalized to your family. I have a location guide that I send to all booked clients with specific options for outdoor locations at local beaches and parks that take into consideration safety for active children, lighting, and background aesthetic. Indoor sessions can take place in your home, or for Fresh 48 sessions, at the hospital.
How many photos will I get?
We will create at least 30 portraits during our time together. You will then purchase the collection of images that best suits your needs after viewing your final images.
Do you take extended family sessions?
Yes, upon request. I understand just how pivotal grandparents are in the life of a child and absolutely love including them in your family portrait session. Extended family sessions, even with just an extra set of grandparents, take additional time to create the portraits with different combinations of family members. Therefore, we generally schedule these sessions further out (a minimum of one month in advance), and there is an additional creative fee of $50/person.
Can I share my photos on social media?
Any images you have purchased and downloaded; yes! I also truly appreciate when clients tag me so that other families can discover my work - my business lives and breathes on referrals! @carlymatthewsphotoandfilm
What other parents are saying:
Carly is incredible! She’s professional and personable and made our session feel like us, nothing forced, and captured who we are and the moments we want to remember. I can’t say enough positive things about Carly - thank you so much for documenting my family & our love for each other so beautifully.
Seeing our little ones in motion and hearing them laugh brought even more life to the final product. Carly far exceeded our expectations, and we couldn't be happier with the outcome. We've got great photos to keep and share, and we would definitely recommend her services.
We absolutely loved our video! It made all the grandparents cry! It’s something unique and extra special. Something that pictures can’t fully convey. The laughs, baby voices, and the live expressions! Carly was able to capture beautiful moments and make a beautiful keepsake that we will treasure forever!
Carly snapped the pictures at the perfect time and created the most heartfelt video I’ve ever seen. I couldn’t be more happy and would strongly recommend her to anyone that’s wanting to capture those first moments with their family!
Carly made us feel so comfortable being filmed. Even though the kids were chaotic, she remained calm. She was able to show us the beauty in the chaos, how special our everyday life is and just how important these memories are to us! Our film and gallery of photos are beautiful. Both the boys love watching their video over and over again and laugh and smile every time!
The moment she walked in our house we all immediately felt comfortable and our kids took her to instantly. We felt as if we were just having our usual family night! Our film is something we will cherish forever. We cannot thank Carly enough for both this amazing experience and these precious pictures and film.