FAQ

Your Portrait Experience


I get it, hiring a photographer is a big decision! Here's some of my most frequently asked questions to help; and please let me k now what additional questions you have either via email, or by requesting a complimentary personal phone consultation.

FAQ

How long will my session take?

Clients should expect 60-90 minutes for a newborn session and 45-60 minutes for a family session. We will play games with toddlers, offer feeding time to newborns, and generally follow the children's needs; so not all of this time is necessarily spend taking photos. Don't worry, it flies by & we have lots of fun together!

What should we wear?

Wardrobe, like location, has a huge impact on the final aesthetic of your portraits. I offer personal wardrobe consultations to all booked clients, and I have a Pinterest board as well as a style guide for general inspiration. Light, neutral colors like creams, grey, and muted tones will always be timeless in your family portraits. I recommend choosing at least one pattern like an understated floral or gingham, and then completing the rest of your items with textured solids. Texture from natural fibers like cotton muslin, linen, or lace can add so much dimension to your images. Wardrobe is one of my favorite topics so always feel free to send any questions my way!

Where will my session take place?

All Keepsake sessions are personalized to your family. I have a location guide that I send to all booked clients with specific options for outdoor locations at local beaches and parks that take into consideration safety for active children, lighting, and background aesthetic. Indoor sessions can take place in your home, or for Fresh 48 sessions, at the hospital.

What time will my session be?

Outdoor sessions take place either at sunrise, or one hour prior to sunset. Indoor sessions at your home or the hospital take place at approximately 10:00 a.m. An exact time will be sent once you choose your date, as it is dependent on the time of year and location.

How many photos will I get?

Our signature Keepsake sessions include your choice of 15 digital images from at least 30 portraits. You will also have the option to upgrade your gallery to purchase additional digital files & printed artwork. Every client walks away with printed artwork after working with Carly Matthews Photo and film, because I truly believe in the value of printed photos and want my clients to experience the best of the best when it come to products.

When will I get to see my photos?

Your proofing gallery will land in your inbox 3 weeks after your session date. Your signature fine art print and any other fine art products you order, including albums, are all made to order and will be shipped to you 6-8 weeks after your session date. Lustre prints ordered from your gallery generally ship within 5-7 days.

Do you take extended family sessions?

Yes, upon request. I understand just how pivotal grandparents are in the life of a child and absolutely love including them in your family portrait session. Extended family sessions, even with just an extra set of grandparents, take additional time to create the portraits with different combinations of family members. Therefore, we generally schedule these sessions further out (a minimum of one month in advance), and there is an additional creative fee of $35/person.

Do you travel to Orlando?

Yes, there is a $200 travel fee for sessions in Central Florida over 60 miles from Melbourne which includes Orlando, Winter Park, Altamonte Springs, etc. This covers my drive time and mileage to and from your home or Central Florida hospital.

Can I share my photos on social media?

Any images you have purchased and downloaded; yes! I also truly appreciate when clients tag me so that other families can discover my work - my business lives and breathes on referrals! @carlymatthewsphotoandfilm

What other parents are saying:
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Kelly

Carly is incredible! She’s professional and personable and made our session feel like us, nothing forced, and captured who we are and the moments we want to remember. I can’t say enough positive things about Carly - thank you so much for documenting my family & our love for each other so beautifully.

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Carly is a newborn + family photographer and filmmaker located on Florida's Space Coast, specializing in all things motherhood including newborn, fresh 48, maternity, + family sessions. Published in Inspired Magazine and The Motherhood Anthology, Carly aspires to capture timeless, organic images for her clients to cherish, print, and pass down for generations. Serving Cocoa Beach, Viera, Rockledge, Melbourne, Merritt Island, Satellite Beach, and surrounding areas. Learn more here.